Shipping & Returns
All orders are processed within 48 hours and then will be shipped the next business day (no shipments will be made on Saturdays or Sundays). All orders will be shipped from Arizona. Once the order has been processed, you will receive a shipping confirmation email detailing tracking number and items shipped, transit times vary based upon your location.
Free Returns
Jenna Bricher Swim guarantees 100% customer satisfaction. If you are unsatisfied with your purchase, you may return the item within 30 days of receiving of your purchase.
The product must be returned in original condition. Worn, washed or otherwise used products will not be accepted. All products must also have the original tags and sanitary liner intact.
Due to health regulations, styles that are soiled, worn, damaged or laundered will not be accepted. Jenna Bricher Swim reserves the right to reject a return that is not in salable condition. If it is determined to be soiled, orders will not be accepted for a return or store credit. Jenna Bricher Swim cannot send back the order and will properly dispose of any soiled items. Once the package has been received and approved for return by Jenna Bricher Swim, a refund will be issued within 7-10 business days. Please note that your bank may incur additional processing time.
Any items designated as 'final sale' at time of purchase are not eligible for return.
Exchanges
At this time the platform does not currently facilitate exchanges. Please place an order for the replacement item(s) then proceed to process the return separately.
International Orders
All international orders are processed the next business day and are sent via DHL Express. Shipping times and prices may vary depending on the destination country. Please note that duties and import taxes are not collected at check-out and need to be paid by the customer upon delivery. Refunds will not be issued for items returned due to non-payment of these fees. To calculate shipping and duty costs you can use the calculator at https://www.simplyduty.com/import-calculator/ Use HS code 6112.41
International Returns
Please send an e-mail to info@jennabricher.com to have a return shipping label sent to you. Be aware that the cost of return shipping will be deducted from the final return amount. Customs/import taxes cannot be refunded. Once your item is received, a refund will be issued by Jenna Bricher Swim within 7-10 business days, though your financial institution may incur additional processing time.